If you've discovered a Freight Guard report on Highway, you already know the damage it can do. Highway is one of the fastest-growing carrier vetting platforms in the freight industry, and brokers rely on it heavily when deciding who gets a load. A negative report showing up in Highway's carrier profile can instantly cut off your access to loads and damage relationships with brokers who see your record before you ever get the chance to explain your side.
This guide explains how Highway gets Freight Guard data, what your removal options are, and the step-by-step process for disputing a report.
Report showing up on Highway? Get a free case review from Report Removers 411 — we'll tell you within one business day whether your report qualifies for removal.
Highway (Highway.com) is a carrier onboarding, vetting, and monitoring platform used by freight brokers and shippers to manage carrier relationships. It automates the carrier qualification process by pulling safety data, insurance verification, authority status, and incident reports — including Freight Guard reports from the FreightGuard reporting system.
Highway is increasingly embedded in broker workflows. When a broker searches your MC number in Highway and a Freight Guard report appears, they receive an automated risk flag. Many brokerage systems are configured to automatically decline carriers with open reports, meaning the rejection can happen before any human at the brokerage even reviews your profile.
Highway does not maintain its own report database. It aggregates carrier data from trusted industry sources, including the FreightGuard reporting system, which operates the Freight Guard database. When a broker or shipper files a Freight Guard report through the FreightGuard reporting system, that report becomes part of the carrier's permanent record — and Highway pulls it into your carrier profile automatically.
This means that to remove a Freight Guard report from Highway, you have to address it at the source: the FreightGuard reporting system. Contacting Highway directly will not result in a removal.
Not every Freight Guard report qualifies for removal. However, a significant number of reports that appear on Highway can be successfully disputed based on the following grounds:
Highway is designed to make carrier vetting fast and automated. That efficiency works against you when a report is on file:
| Impact Area | What Happens With an Open Report |
|---|---|
| Load Access | Brokers using Highway may auto-decline your MC before a human ever reviews your file |
| Onboarding | New brokers running carrier qualification checks will see the report and likely reject the onboarding |
| Rate Negotiation | If a broker still works with you, a report weakens your leverage and often results in lower rates |
| Insurance & Authority | Multiple reports can trigger elevated insurance premiums or scrutiny of your operating authority |
| Business Reputation | Reports are visible to every party that runs a check on your MC — the damage compounds over time |
Carriers who attempt to dispute Freight Guard reports on their own frequently run into the same obstacles:
The dispute process is designed to be navigated by people who understand it. That's not a criticism — it's just the reality of dealing with an industry-specific regulatory system that carriers encounter infrequently but that our team handles every day.
We built our process specifically around the FreightGuard dispute system and the platforms — like Highway — that pull from it. When you work with us, you get:
We've helped hundreds of trucking companies and owner-operators clear their records on Highway, Carrier411, and other platforms. Our results speak for themselves — and our no-removal, no-fee model means your success is the only outcome we're working toward.
Get a free case review today. We'll assess your report and outline your removal options — no obligation, no pressure.
Get Free Case ReviewYes. Freight Guard reports appearing on Highway can be disputed through the FreightGuard reporting system and removed when they are inaccurate, unsubstantiated, or filed in violation of reporting guidelines.
Highway pulls carrier data from the FreightGuard reporting system, which manages the Freight Guard database. Disputes and removals must go through the FreightGuard reporting system — contacting Highway directly will not result in a removal.
Most removals take 30 to 90 days depending on case complexity. Once the FreightGuard reporting system removes the report, Highway typically reflects the update within a few business days.
Broker cooperation isn't required for a successful removal. If the report is inaccurate or unsubstantiated, the FreightGuard reporting system can remove it through the formal dispute process regardless of whether the reporting party agrees. Our team is experienced in pursuing removals through the FreightGuard and FCRA channels when reporters are unresponsive or uncooperative.
Yes. We handle cases involving multiple reports and can dispute them simultaneously. In fact, if you have reports appearing on both Highway and Carrier411, a single dispute through the FreightGuard reporting system can resolve the record across all platforms that pull from that database.